HOUSEHOLD GOODS POST MOVE QUALITY SURVEY Your feedback our most important element of quality control, allowing us to reward exceptional service and address areas an issue if we could have performed better. Thank you for taking a few moments to complete this form. Name: Phone: Email: If you did not take advantage of a service, please indicate NA (not applicable). Overall, how satisfied where you with the van line booking representative who coordinated the move? Extremely satisfied Satisfied Somewhat satisfied Dissatisfied Extremely dissatisfied Not applicable If you had any special needs or request did they follow through with the appropriate action? Yes No Were you given adequate notice of any changes to the pre-planned service delivery dates/times? Yes No How satisfied were you with the representative who performed the in home survey? Extremely satisfied Satisfied Somewhat satisfied Dissatisfied Extremely dissatisfied Not applicable Did the packers arrive on time and perform a professional job? (courteous throughout the process; careful handling of goods; proper labeling of cartons) Yes No Did all third party service companies (appliance disconnect/reconnect; crating, etc.) arrive on time and perform a professional job? (courteous throughout the process; handle goods carefully; complete paperwork). Yes No Did the packers arrive on time and perform a professional job? (courteous throughout; careful handling; proper labeling of cartons) Yes No Did the loading crew arrive on time and perform a professional job? (courteous throughout; property protection provided as needed; goods properly protected before loading; paperwork explained and completed). Yes No Did the driver call you from the road to confirm delivery date and time? Yes No Did the delivery crew arrive on time and perform a professional job? (courteous throughout; property protection provided as needed; goods placed in rooms as requested; beds set up; paperwork explained and completed). Yes No Did the unpacking crew arrive on time and perform a professional job? (courteous throughout; careful handling; removal of packing material debris). Yes No Please add any additional comments to assist us in evaluating your satisfaction with the performance of our van line service partner: